Shipping Policy
Processing, delivery methods, estimated U.S. transit, tracking, large furniture handling, delays, missing packages, and address responsibilities.
Order Processing
Most in-stock orders are generally processed within 1–2 business days after payment authorization. Processing can take longer where payment verification, inventory review, address checks, holidays, or unusual order size require additional attention.
Shipping Methods & Charges
Available shipping methods and applicable charges are displayed during checkout before payment is completed. Charges may depend on destination, parcel dimensions, furniture size, weight, carrier service, and current promotions.
Estimated United States Delivery
For supported U.S. destinations, estimated carrier transit is generally 7–15 business days after shipment. This is an estimated range rather than a guaranteed delivery date.
Furniture & Large Parcels
Some furniture may be larger or heavier than standard parcels. Parcel dimensions, protective packaging, carrier handling, destination access, or oversized-parcel procedures may affect delivery arrangements.
Fulfillment & Shipping Origin
Orders may be fulfilled through appropriate inventory locations, logistics providers, or fulfillment partners depending on product availability and destination. The registered company address should not be interpreted as the shipping or return warehouse for every order.
Tracking Information
When tracking is available, shipment information may be provided after dispatch. Initial carrier activity can take time to appear, and some carriers update only at major transit points.
Split Shipments
Orders containing multiple items may occasionally be divided into separate shipments. Packages can arrive at different times and may use different tracking numbers.
Delivery Delays
Weather, transportation interruptions, carrier operations, holidays, peak seasonal demand, customs procedures where applicable, remote destinations, or other circumstances may affect delivery timing.
Missing or Lost Packages
If tracking appears stalled for an extended period or an order is significantly outside the estimated delivery range, contact Customer Care. If tracking shows “Delivered” but the package cannot be located, check the delivery area, reception, household members, neighbors, and the local carrier where appropriate.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. Contact us promptly if an address error is discovered. Changes cannot be guaranteed after fulfillment or shipment preparation has started.
Furniture Delivery Access
Customers should confirm that furniture dimensions are compatible with doorways, halls, stairs, elevators, and intended placement areas before purchase. A parcel that physically cannot pass through a customer’s access route may not constitute a product defect.
International Orders
Where international delivery is available, shipping time varies according to destination and carrier. Customs duties, import taxes, brokerage charges, clearance fees, or local charges may apply unless otherwise stated during checkout.
Official Business Information
Legal Company: Linyi Jiashengtong Electronic Technology Co., Ltd.
Legal Representative: Liu Zepeng
Website: solfek.com
Registered address is not an authorized return address.