Customer Care

Our Customer Care team assists with furniture questions, orders, delivery, returns, refunds, and general store information.

Customer Service Hours are 8:00 AM – 10:00 PM Daily.

Questions Before You Order

If you need clarification about materials, colors, upholstery, dimensions, included components, care, or assembly, contact us before purchasing whenever possible.

Include the exact product title or product-page link so our team can identify the correct item.

Furniture Measurements & Room Access

Before ordering furniture, measure the intended room, doorways, hallways, stairs, elevators, and other access points.

Customer Care can help clarify measurements shown on a listing, but customers remain responsible for confirming that the product can reasonably fit the intended space.

Help With an Existing Order

Please provide your order number, the email address used during checkout, and a clear explanation of the request.

Do not send complete card numbers, card security codes, passwords, or one-time verification codes by email.

Shipping Support

Orders are generally processed within 1–2 business days. Estimated United States carrier transit is generally 7–15 business days after shipment.

Delivery estimates are not guaranteed arrival dates. Furniture size and carrier handling requirements may occasionally affect delivery procedures.

Damaged, Incorrect or Incomplete Items

Please inspect your order after delivery. If furniture arrives damaged, incorrect, incomplete, or materially different from the listing, contact us promptly.

Keep packaging where practical and provide photographs of the product, affected area, packaging, shipping label, and included components.

Returns & Refunds

Eligible products may be returned within 30 calendar days after confirmed delivery. Contact Customer Care before sending merchandise back.

Do not automatically return merchandise to the registered business address. Approved return instructions will provide the correct destination.

Business Information

solfek™ is operated by Linyi Jiashengtong Electronic Technology Co., Ltd. The Legal Representative is Liu Zepeng.

Response Times

We aim to respond as promptly as practical during Customer Service Hours. Some cases may require information from carriers, payment providers, fulfillment partners, or product-support teams.