FAQ
Answers about furniture dimensions, product appearance, processing, shipping, tracking, returns, refunds, and Customer Care.
Who Operates solfek™?
solfek™ is operated by Linyi Jiashengtong Electronic Technology Co., Ltd. The Legal Representative is Liu Zepeng.
What Does solfek™ Sell?
solfek™ focuses on curved sofas, sculptural accent seating, statement coffee tables, and other modern home-living furniture.
Should I Measure My Space Before Ordering?
Yes. Review product dimensions and measure the room, doorways, halls, stairs, elevators, and intended placement area before ordering larger furniture.
Can Color or Texture Look Slightly Different?
Yes. Lighting, photography, screens, material direction, texture, and production batches can create minor differences in appearance.
Does Furniture Require Assembly?
Assembly requirements vary by product. Some items may arrive assembled, while others may require attachment of legs, bases, hardware, or other components. Review the individual listing.
How Long Does Order Processing Take?
Orders are generally processed within 1–2 business days after payment authorization. Processing time is separate from carrier transit time.
How Long Does U.S. Delivery Take?
For supported U.S. destinations, estimated carrier transit is generally 7–15 business days after shipment. This is an estimate and not a guaranteed delivery date.
Will I Receive Tracking?
When tracking is available, shipment information may be sent to the email address used during checkout after dispatch.
What if My Furniture Is Delayed?
Weather, carrier operations, holidays, transportation interruptions, parcel size, remote delivery conditions, or other circumstances can affect delivery timing.
What Is the Return Window?
Eligible products may be returned within 30 calendar days after confirmed delivery. Contact Customer Care before sending merchandise back.
Can Used or Assembled Furniture Be Returned?
Preference-based returns normally require furniture to remain in clean, resalable condition. Significant use, stains, odors, damage, missing parts, alteration, or customer-caused wear may affect return eligibility, subject to applicable law.
Who Pays Return Shipping?
For preference-based returns, customers are generally responsible for return shipping. If a qualifying damaged, defective, incorrect, incomplete, or materially misdescribed item is confirmed, an appropriate solution will be provided.
How Long Does a Refund Take?
After an approved return is received, inspection is generally completed within 5 business days. Approved refunds are generally issued within 1–3 business days after approval. Financial institutions may require additional posting time.
What if Furniture Arrives Damaged?
Contact Customer Care promptly and provide photographs of the item, affected area, packaging, shipping label, and included components where relevant.
How Can I Contact Customer Care?
Email service@solfek.com or call 13530016883. Customer Service Hours: 8:00 AM – 10:00 PM Daily.
Official Business Information
Legal Company: Linyi Jiashengtong Electronic Technology Co., Ltd.
Legal Representative: Liu Zepeng
Website: solfek.com
Registered address is not an authorized return address.