Return & Refund Policy
Return eligibility, furniture condition, damaged items, return shipping, inspection, refunds, exchanges, and cancellations.
30-Day Return Window
Eligible products may be returned within 30 calendar days after confirmed delivery. The return request should be submitted within this period.
Return Eligibility
For preference-based returns, furniture should generally be unused, clean, unaltered, and in original condition. Original packaging, hardware, accessories, instructions, and included components should be returned where applicable.
Furniture Condition
Products showing stains, odors, scratches caused after delivery, missing components, modification, improper assembly, customer-caused damage, or significant signs of use may not qualify for preference-based return, subject to applicable law.
How to Request a Return
Email service@solfek.com with your order number, the item involved, the reason for return, and photographs or video where relevant. Customer Care will review the request and provide instructions if approved.
Return Address
The registered business address displayed on solfek.com is provided for business identification and should not automatically be used for returns. Approved return instructions will provide the correct return destination.
Damaged, Defective, Incorrect or Incomplete Furniture
Inspect the order after delivery. If furniture arrives damaged, defective, incorrect, incomplete, or materially different from the listing, contact us promptly. Retain packaging where practical and provide photographs of the item, affected area, box, shipping label, and included parts.
Return Shipping Costs
For preference-based returns, customers are generally responsible for return shipping. If solfek™ confirms a qualifying damaged, defective, incorrect, incomplete, or materially misdescribed item, an appropriate solution will be provided.
Return Inspection
After an approved return reaches the designated return facility, we generally aim to complete inspection within 5 business days.
Refund Timing
If the return is approved after inspection, the refund is generally issued to the original payment method within 1–3 business days. Banks and payment providers may require additional posting time.
Exchanges
Exchange availability depends on stock and the circumstances of the request. In some cases, returning an eligible item and placing a new order separately may be the most efficient option.
Order Cancellations & Changes
Contact us as soon as possible if you need to cancel or modify an order. We recommend submitting requests within 12 hours after purchase whenever possible. Requests cannot be guaranteed once processing or fulfillment has started.
Conditions That May Affect Return Eligibility
Missing components, customer-caused damage, permanent modification, heavy staining, odors, significant wear, or return packaging that is insufficient to protect the item during transport may affect eligibility for preference-based return.
Statutory Consumer Rights
Nothing in this policy is intended to exclude consumer rights, remedies, guarantees, or protections that cannot lawfully be excluded or limited.
Official Business Information
Legal Company: Linyi Jiashengtong Electronic Technology Co., Ltd.
Legal Representative: Liu Zepeng
Website: solfek.com
Registered address is not an authorized return address.